You must purchase a ticket either before the journey or immediately after getting on the bus.
In contrast to personal travelcards, tickets that do not feature the customer’s name (e.g. single tickets, multitickets, day travelcards, multiticket day travelcards) may not be presented retrospectively.
An application for review of a ticket surcharge should be submitted within 10 days. Additional work incurred by a late application will be invoiced.